Trip Cancellations, Transfers & Refunds

If you wish to cancel your Trip, you must notify Avitura immediately and in writing.

Unless otherwise stated below, all payments made to Avitura are non-refundable. Certain cancellations may qualify for limited credits or transfer options, as outlined below.

(a) Cancellations Received Within 90 Days of Departure – International Land Tours

If you cancel within 90 days of departure:

• All payments are non-refundable.
• No credits can be held for future use.
• Name changes are not permitted.
• No partial refunds will be issued for unused services.

Transfers (International Land Tours Only)

You may request to transfer to another Avitura international land tour if:

• The request is made at least 120 days prior to your original departure date; and
• Avitura accepts the transfer in its sole discretion.

If approved:

• Your Trip Deposit will be transferred minus an administrative fee of CAD$250.
• The new Trip must depart within two years of the transfer date.

(b) Expedition Cruises

Payments for expedition cruises are strictly non-refundable and non-transferable, regardless of timing.
These policies reflect the terms required by our vessel operators.

Custom or private group cruise departures may have different conditions; these will appear in the Detailed Itinerary.

(c) Ontario Day Tours & Short Tours

Ontario-based Avitura tours follow a separate, more flexible policy:

• You may reschedule one time at no additional cost; or
• Apply your payment as a credit toward another Ontario tour within the same calendar year.

No refunds are provided for Ontario tours.

Credits do not carry forward into future calendar years unless authorized by Avitura in writing.

(d) Cancellation by Avitura for Reasons Other Than Force Majeure

Avitura may cancel a Trip prior to departure for reasons such as insufficient enrollment or operational requirements.

If Avitura cancels a Trip for reasons not related to Force Majeure, and the cancellation is not due to your actions, you may choose:

  1. A substitute Trip of equivalent or greater value; or

  2. A substitute Trip of lesser value, with Avitura refunding the price difference; or

  3. A full refund of all monies paid to Avitura for the cancelled Trip.

This refund represents Avitura’s maximum liability.

(e) Cancellation by Avitura Due to Force Majeure

If a Trip is cancelled due to Force Majeure (as defined in the Terms), Avitura may offer:

  1. A substitute Trip of equivalent or greater value;

  2. A substitute Trip of lesser value with reimbursement of the price difference; or

  3. A 100% travel credit equal to all payments made for the cancelled Trip.

Force Majeure includes but is not limited to: natural disasters, war, political instability, epidemics, pandemics, government advisories, extreme weather, and other events outside Avitura’s control.

Avitura is not liable for incidental losses, including but not limited to:

• Non-refundable flights or rail tickets
• Visas, vaccinations, passport fees
• Additional accommodation
• Loss of earnings
• Travel insurance costs
• Loss of enjoyment or inconvenience

No further compensation or damages may be claimed.

Operational Changes

Due to the complex nature of travel planning, changes to dates, accommodations, transportation, leaders, or routes may be required before or during the Trip.

Such changes do not entitle Participants to a refund.

If the advertised Trip leader becomes unavailable, Avitura will assign a qualified replacement.

Questions and Comments

Avitura is a Canadian tour operator based in Ontario.
All Participants are covered under applicable Ontario travel regulations where required.

If you have any questions about this Policy or your booking, please contact:

Avitura
Email: ____________________
Phone: ____________________
Address: __________________